Junior Operations Specialist in Customer Support (German)

Junior Operations Specialist in Customer Support (German)

Rodzaj oferty: Praca

O firmie:
At AirHelp (Most Loved Workplace 2024), we’re on a mission to make the world of travel better. Since our foundation in 2013, we’ve assisted over 2 million passengers in receiving their rightful compensation, and we’ve protected over 4.9 million travelers through our membership program, AirHelp Plus. With a global team of 400 AirHelpers speaking 18 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating for fair air travel rights through APRA.

Zakres obowiązków:
What you’ll do:
– Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels).
– Use your legal knowledge (we provide you with relevant training) to advise and help air travelers.
– Work alongside other departments to ensure a seamless customer experience.

Wymagania:
– You communicate fluently in English and German, both spoken and written (min. B2).
– You have proven experience working with targets.
– You’re eager to learn lots of new things, both about the airline industry and customer service.
– You genuinely enjoy helping people and are willing to go the extra mile for them.
– You know how to find the right balance between great communication and getting things done.
– You’re good at following procedures and have an eye for detail.
– You thrive in a fast-paced environment.
– Ability to work in a shift system (24/7/365). Morning shift 8:00 – 16:00, evening shift 16:00 – 24:00, night shift 24:00 – 08:00.

Oferujemy:
– Internal training programs and knowledge-sharing events.
– Personalized progression plan.
– Access to mindfulness and wellbeing platform (Mindgram).
– Language classes.
– Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
– Life Insurance.
– MacBook Air.
– Unlimited, free use of AirHelp’s services.
– Work from anywhere for 4 weeks a year.
– Annual travel allowance.
– Team days.
– Events and parties.

Ilość stanowisk: 1

Lokalizacja miejsca pracy: Polska, remote

Dodatkowe informacje:

Termin ważności oferty: 2024-06-30
Email kontaktowy: michal.sabat@airhelp.com
Telefon kontaktowy: 792616121