Service Desk Administrator-Wipro

Position: Service Desk Administrator

Location: Gdansk

Responsibilities: 1st line of Customer support for customer end users, technical support:

• Providing Technical support to customers on phone or chats to solve their technical problems reported.
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network or computer issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.

Team: Hires will be part of our 300 member Service Desk operations team based in Gdansk who are proving technical support across 20 language desks across multiple client accounts.

Required skills:

• Fluent in Swedish or German language
• University degree or High school degree with education in the field of computer is an advantage
• Prior experience in tech support, desktop support, or a similar role is an asset (not applicable for Freshers applying for the job)
• Basic knowledge of Computers, Operating systems, Internet.
• Experience with remote desktop applications and help desk software is an asset (Not applicable to Freshers)
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Good written and verbal communication
• Good Customer relationship management skills

Salary: 5200-5700 pln gross/month for fresh graduates without experience. For candidates who have experience, it depends on years of experience 

Benefits: one time relocation package – up to 4000 PLN. We are offering temporary apartments in Gdansk for new employees, private medical healthcare, sport card, social fund up to 1000 PLN per year, per employee, trainings programmes.

For more details on Wipro, please check www.wipro.com

If you are interested in knowing more details or you want to take part in recruitment process please share your resume on the email address: aleksandra.jastrzebska@wipro.com